FAQ
We’re here to help…
Whether you’re looking for product guidance, want to arrange a demonstration, or need an update on an order, our team is ready to assist. Explore the FAQs below or contact us directly.
Ordering & Delivery
How can I place an order? ▶
Orders can be placed online via our website or by contacting our sales team directly.
Do you offer next-day delivery? ▶
Yes, we offer next-day delivery on most in-stock items within the UK.
Can I track my order? ▶
Once your order ships, you will receive a tracking number via email to monitor delivery progress.
Do you ship internationally? ▶
Yes, we ship to selected international locations. Please contact us for details.
Products & Equipment
Are your vaporisers compatible with all anaesthetic machines? ▶
Our TEC 3 vaporisers are compatible with most standard veterinary anaesthetic machines, including Quick Release and CageMount options.
Do you provide servicing for equipment? ▶
Yes, our service centre can maintain and repair your equipment. Contact us to schedule a service.
Can I order spare parts or consumables? ▶
Absolutely. We supply spare parts, anaesthesia accessories, syringes, disinfectants, gloves, sutrues and much more.
Payment & Account
What payment methods do you accept? ▶
We accept card payments, PayPal, and invoicing for registered customers.
Do you offer trade accounts? ▶
Yes, veterinary practices can apply for a trade account for quicker ordering and invoicing.
Technical & Support
Do you provide product demonstrations or training? ▶
Yes, our team can arrange on-site or virtual demonstrations and training.
Who can I contact if I need technical support? ▶
You can reach our technical support team via email at servicing@vet360supplies.co.uk or call 01260 285916.
Can you support emergency breakdowns or urgent equipment issues?
▶
We understand that equipment downtime can directly impact patient care. Where possible, we offer fast turnaround support and access to service-exchange equipment to help minimise disruption while repairs or calibration are completed.
Returns & Warranty
What is your returns policy? ▶
Items can be returned within 14 days of receipt, subject to terms and conditions. Equipment returns may require authorisation.
Do your products come with a warranty? ▶
Yes, most equipment comes with a 12-month manufacturer’s warranty. Details are provided with each product.